Privacy Policy & Privacy Notice

Privacy Policy & Privacy Notice

Privacy Policy

 This policy explains how Green Parking Ltd. uses the personal information collected from you.  It also describes how long that information is kept for and the limited circumstance in which we might disclose it to third parties.

 Personal details we hold

Green Parking Ltd. holds three types of personal information which allows us to manage our car park locations.

1. Customer provided information: customers’ contact details, their vehicle registration numbers and payment preferences are used to administer accounts and one-off payments for parking within our car parks.
2. Customer contact records – emails and postal interactions with our website and head office are maintained for audit, training and service improvement purposes.
3. Parking Records – Automatic number plate recognition (ANPR) cameras capture images and record vehicle registrations whenever a vehicle uses one of our car parks. These are retained as evidence in the event of a dispute.

In the event of non-payment of a parking tariff or unauthorised parking, the details of the registered keeper are provided to Green Parking by The Driver and Vehicle Licensing Agency (DVLA). This allows us to issue Parking Charge Notices (PCNs) for non-payment of a parking charge. It also enables the Driver to challenge the PCN.

 Length of time information will be held

In order to comply with the General Data Protection Regulations, your details will only be kept for the shortest time required.  This will vary according to the type of data being held.

How to access your personal data

If you wish to see full details of the information Green Parking Ltd. holds in connection with you, you will need to make a subject access request under the General Data Protection Regulations.  If you’ve received a PCN, we will have a maximum of four images, should you wish to obtain any of these images we might hold of your vehicle, or other personal data which we hold, you must make a formal subject access request.  If you have not received a PCN there are only limited circumstances in which we might retain images of your vehicle.  You will still need to submit a subject access request to obtain such images.  To initiate a subject access request, email: info@www.green-parking.co.uk or call us on 01372 462 156.

Keeping your details secure

Green Parking Ltd. has a contract with Nagels, Digital Doctors and ZZPS Ltd who provide the ‘back office’ service.  We store all our information in a secure area protected by the latest encryption and firewall technology.  These systems are regularly audited, and penetration tested to ensure your data is safe.

Your data will not be sent overseas, and we do not store entire credit/debit cards.  These details will be requested during the processing of specific transactions.

Sharing personal information

To support the prevention and detection of crime, Green Parking Ltd. can provide a summary of all vehicle parking to the local police forces.  Occasionally, personal information held in relation of Green Parking Ltd maybe requested and disclosed to:

• The Driver and Vehicle Licencing Agency (DVLA)
• Local authorities
• The Police and other statutory law enforcement agencies
• In the event of an unpaid parking session, debt registration and collection organisations.

Personal data may be shared with these organisations when a valid reason to the data under the General Data Protection Regulations (GDPR) and other data protection legislation is provided.  Such requests are dealt with on a strictly case-by-case basis.  Additionally, in the course of our day-to-day operations, we may monitor vehicles using our car parks.  If we believe we’ve observes activity we believe to be fraudulent, we will provide the information to the local authorities or the police.

We do not store credit card details nor do we share financial details with any 3rd parties.

Green Parking Ltd. Privacy Notice

 Green Parking Ltd. have fully committed to adherence of the General Data Protection Regulations (GDPR) following implementation on the 25 May 2018.  In relation to our collection and processing of personal data, please see the below information.

 Section 1 – Collection of Data  

Green Parking Ltd. will be the data controller and the contact details for the company are: –

Data Protection Officer: Neil Edwards

Email: info@www.green-parking.co.uk

Data processors working on behalf of Green Parking Ltd are Nagels, ZZPS, JustPark, YourParking Space and RingGo.  The data held is used for the purpose of customer service and administration, enforcement and fraud prevention.

Collected data will be stored within secure electronic records management systems, with the system being dependant on the nature of information.  Green Parking Ltd. will store any correspondence from you and additional systems are used to process and store supporting information.

Section 2 Processing of Data

Personal data will be stored for the shortest time necessary in order to manage our car parks, including payments, account management and enquiries.  Our retention timescales are quotes in our Privacy Policy.

Under the GDPR you have the following rights to request information from the company:

• Right of access to the data (Subject Access Request)
• Right for the rectification of errors
• Right to erasure of personal data (please note, this is not an absolute right)
• Right to restrict of processing or to object to processing
• The right to portability.

Processing isn’t based on receiving your consent: however, we must inform you that you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.  If your consent is withdrawn, Green Parking Ltd reserve the right to still collect and process data.

You have the right to lodge a complaint with a supervisory authority (in the UK that is the Information Commissioners Office ICO). The ICO can be contacted here https://ico.org.uk/concerns/.

If we are to process the personal data we hold for a purpose other than that for which is was originally collected, the we will provide you with information on what that other purpose is prior to the processing taking place.  The extra information will include any relevant further information as referred above including the right to object to that further processing.