Can a motorist access the appeals service without making an appeal to the operator first?
No. Under the new arrangements motorists are still required to write to the operator who issued the parking ticket to seek redress but where the dispute cannot be resolved the operator will be required to offer the motorist access to the Independent Appeals Service. The Independent Appeals Service will not consider an appeal from a motorist who has not first contacted the operator who issued the parking ticket. For further information visit the POPLA website: www.popla.org.uk